CUSTOMER SERVICE POLICY AND INFORMATION

 

TRASH COLLECTION

Acceptable Containers
*All trash should be placed in trash cans or in tied plastic bags.

Amount Collected Per Pickup
*Weaver’s Sanitation Svc, Inc. will collect all the normal trash that your family generates. We allow up to 6 – 30 gallon trash bags per week for customers with every week pickup and 10 – 12 bags for those with every other week pickup. OUR POLICY IS ONE HOUSEHOLD PER ACCOUNT.

Pickup Time
*Our crews begin their routes at 5:00 AM. All trash should be out by 5:30 AM. We maintain the same schedule each pick up day. Because the amount of trash varies from day to day, it is difficult to guarantee an exact pickup time. To be sure of pickup, please have your trash out by the designated pickup time. We will not return to pick up trash NOT set out on time.

Inclement Weather
*Weaver’s Sanitation Svc, Inc. reserves the right to cancel collection service on days, or in areas in which we deem the roads are unsafe due to snow or ice. Remember, even though your car may make it through your street okay, we will not attempt to drive a large truck on icy, hilly roads. Your safety is important to Weaver’s Sanitation Svc, Inc. If we have to cancel due to weather there will NOT be a makeup day. All your trash will be collected on your next scheduled pickup day. NO adjustments will be made to your bill. In snowy weather white trash bags are difficult for our crews to see. If trash bags are covered with snow our crews may not see them and may miss picking them up. Please have your trash bags in plain sight and free of snow, so that our crews may do a thorough job.

Special Items
*Furniture, Appliances, and other large miscellaneous items require special attention. Please call our office in advance for scheduling and pricing of this extra service. Ferrous/ white goods such as stoves, refrigerators, washing machines, dryers, hot water tanks, and other large, bulky metal items will be picked up with additional billing.

We Will Not Pickup
*Paint, Oil, Toxic or Flammable items
*Tires, Car or Truck Batteries
*Construction Material (Please call our office for pricing and special arrangements for pickup)
*Any items that cannot be safely loaded and hauled away

Holidays
*We pick up on all holidays except Thanksgiving, Christmas, and New Years Day. Because Christmas and New Years Day falls on different days of the week each year, some rescheduling may be necessary. If rescheduling is necessary we will have the rescheduled days listed in the newspaper, on the radio and on the website www.weaverssanitation.com

Special Needs
*If you should have any special needs or circumstances please let us know. You are a valued customer, and Weaver’s Sanitation Svc, Inc. welcomes the opportunity to provide the service you need.

Billing Statements
*Residential bills are sent out quarterly and commercial bills are sent out monthly. Due dates are printed clearly on all billing. If payment is received after the due date a service charge will be applied to your account. If your payment has not been received by the end of your grace period your account will be put on hold and trash will not be picked up until payment is received. If it becomes necessary to send an account to a collection agency there will be an additional fee of $35.00.

Payments
*Make checks payable to Weaver’s Sanitation Svc, Inc. write the amount in properly and clearly. Please write your account number on your check. There will be a $30.00 charge for all returned checks. Mail all payments to the office: 349 East Graceville Road or PO Box 4 Breezewood, PA 15533. Our route crews are not equipped to handle payables. If other arrangements for payments are needed, please contact our office at 814-735-4589. No adjustments will be allowed on your bill without approval from the office of Weaver’s Sanitation Svc, Inc.

Increases
*Rates are subject to change WITHOUT notice. The rate increases will go into effect as of the following month’s billing statement.

Service Termination
*Please notify our office by phone or in writing when you plan to move or cancel service. Unless we are notified, you will remain responsible for the accrued monthly charges.

Scope of Our Responsibility
*Weaver’s Sanitation Svc, Inc. will NOT be held responsible for:
  * Any items, large or small, left near the trash
  *Plastic trash cans and lids
  *Plastic or metal trash cans and lids
  *Containers packed to tightly

Safety Considerations
*Tying lids to your trash cans may endanger our employees. Sharp objects should be wrapped in paper when placed in plastic bags. Ashes remain hot for several days, store in a metal container-out of the house-for about a week prior to putting them out for pickup.

Other Considerations
*Do not store valuable or important items in plastic bags. It is too easy for mix up to occur and your belongings may be hauled away with the rest of your trash.
*Please use common sense in leaving items near your trash cans on collection day. Our crews are trained to do a thorough job. Anything left near the trash cans looks like trash to them.
*Display your address permanently; this not only aids our collection crews, but emergency vehicles as well.