CUSTOMER SERVICE POLICY AND INFORMATION
820 South Breezewood Road
BREEZEWOOD, PA 15533
817-735-4589 or 800-604-6065
WWW.WEAVERSSANITATION.COM
TRASH COLLECTION
ACCEPTABLE CONTAINERS
All trash should be placed in trash cans or in tied plastic bags.
AMOUNT COLLECTED PER PICKUP
Weaver’s Sanitation Service, Inc. will collect all the normal trash that your family generates. We allow up to six 30 gallon trash bags per week. We also provide a 96 gallon cart upon request. Our policy is one household per account.
PICKUP TIME
All trash should be out curbside the night before your scheduled pick-up day. We maintain the same schedule each pickup day. Because the amount of trash varies from day to day it is difficult to guarantee an exact pickup time. We will not return to pickup trash not set out on time.
INCLEMENT WEATHER
Weaver’s Sanitation Service, Inc. reserves the right to cancel collection service on days or in areas in which we deem the roads are unsafe due to snow or ice. Remember, even though your car may make it through your street okay, we will not attempt to drive a large truck on icy, hilly roads. Your safety is important to Weaver’s Sanitation Service, Inc. There will be no makeup. All your trash will be collected on your next scheduled pickup day. No adjustments will be made to your bill. In snowy weather white trash bags are difficult for our crews to see. If trash bags are covered with snow our crews may not see them and may miss picking them up. Please have your trash bags in plain site and free of snow, so that our crews may do a thorough job.
SPECIAL ITEMS
We no longer accept bulky items at curbside pick up. Furniture, appliances, and other large miscellaneous items can be hauled to Breezewood Transfer, Monday – Friday 7a.m. to 3:30p.m. You can contact them at 814-735-3035.
WE WILL NOT PICKUP
• Paint, oil, toxic, anything with Freon in it or flammable items
• Tires, car or truck batteries
• Electronics, TV, anything that has to do with Computers<
• Leaves or yard waste, Ashes of any kind
• Construction material Including: Shingles, Drywall (Please call our office for pricing on a Roll Off box)
• Any items that cannot be safely loaded and hauled away.
HOLIDAYS
We pickup on all holidays except, Thanksgiving, Christmas and New Year’s Day. Christmas and New Year’s Day falls on different days of the week each year, some rescheduling may be necessary. Thanksgiving is always on Thursday so that pick-up day will change to the following Saturday. Changes for Christmas and New Year’s Day will be announced on the local radio station. You can also visit our website and Facebook page for schedule or call our office prior to the Holiday.
SPECIAL NEEDS
If you should have any special needs or circumstances, please let us know. You are a valued customer and Weaver’s Sanitation Service Inc. welcomes the opportunity to provide the service you need.
BILLING STATEMENTS
Bills are sent out quarterly in the form of a post card. Due dates are printed clearly on all billing. If payment is received after the due date an automatic $2.00 service charge is applied to your account. If it becomes necessary to send an account to a collection agency there will be an additional $35.00 fee.
PAYMENTS
Make checks payable to Weaver’s Sanitation Service, Inc. write the amount in properly and clearly. Please write your account number on your check. There will be a $40.00 charge for all returned checks. Mail all payment to the office. Our route crews are not equipped to handle payments. We also take payment by debit or credit cards over the phone. You can also make payments though our website.
INCREASES
Rates are subject to change without notice. The rate increases will go into effect on the following month’s billing statement.
SERVICE TERMINATION
Please notify our office by phone or in writing when you plan to move or cancel service. Unless we are notified, you will remain responsible for the accrued monthly charges. If you have one of our Cart’s and don’t have the service for one full year there will be a removal fee.
SCOPE OF OUR RESPONSIBILITY
Weaver’s Sanitation Service, Inc. will not be held responsible for:
• Any items, large or small left near the trash
• Plastic trash cans and lids
• Trash can lids – Metal or Plastic
• Containers packed to tightly
SAFETY CONSIDERATIONS
Tying lids to your trash cans may endanger our employees. Sharp objects should be wrapped in paper when placed in plastic bags.
OTHER CONSIDERATIONS
• Do not store valuable or important items in plastic bags. It is too easy for a mix-up to occur and your belongings may be hauled away with the rest of your trash.
• Please use common sense in leaving items near your trash cans on collection day. Our crews are trained to do a thorough job. Anything left near the cans looks like trash to them.
• Display your address permanently. This not only aids our collection crews, but emergency vehicles as well.
PAST DUE ACCOUNTS & CREDIT HOLDS POLICY
Residential Past due accounts will go on hold the 1st weekend of the 3rd month of service. You will need to call before your scheduled pick-up day with payment or the trash will not be picked up until the following week.
AGAIN, THE STAFF AT WEAVER’S SANITATION SERVICE, INC.
THANK YOU FOR CHOOSING OUR SERVICE. WE WELCOME ANY SUGGESTIONS OR COMMENTS YOU MAY HAVE. OUR STAFF IS COMMITTED TO PROVIDING PROFESSIONAL SERVICE. IT IS THIS COMMITMENT TO YOU THAT HAS MADE WEAVER’S SATIATION SERVICE, INC. ONE OF THE LARGEST HAULERS IN BEDFORD AND FULTON COUNTIES.