CUSTOMER SERVICE POLICY AND INFORMATION
820 South Breezewood Road
BREEZEWOOD, PA 15533
817-735-4589 or 800-604-6065
WWW.WEAVERSSANITATION.COM
TRASH COLLECTION
TRASH COLLECTION AND CART REQUIREMENTS
• Use of the company-provided trash cart is required for residential service.
• All trash must fit completely inside the cart, and the lid must close. Trash bags, boxes, loose items, or any other materials placed beside, on top of, or outside the cart will not be collected.
• There is no age-based restriction on the use of company-provided carts.
• Our standard residential collection is intended for normal household waste. Our policy is one household per account.
• Please place your cart at the curb the night before your scheduled pickup day. Collection times can vary, and we cannot guarantee an exact pickup time. We will not return for trash that was not set out on time.
• Please keep the cart accessible to the collection crew and make sure the address is clearly displayed at the property.
INCLEMENT WEATHER
Weaver’s Sanitation Service, Inc. reserves the right to cancel collection service on days, or in areas in which we deem the roads are unsafe due to snow, or ice. Remember, even though your car may make it through your street okay, we will not attempt to drive a large truck on icy, hilly roads. Your safety is important to Weaver’s Sanitation Service, Inc. There will be no makeup. All your trash will be collected on your next scheduled pickup day. No adjustments will be made to your bill. In snowy weather white trash bags are difficult for our crews to see. If trash bags are covered with snow our crews may not see them and may miss picking them up. Please have your trash bags in plain sight and free of snow, so that our crews may do a thorough job. If you have an email address on your account, we will send an email to you with an update if your pickup schedule is changed.
SPECIAL ITEMS
We no longer accept bulky items at curbside pick-up. Furniture, appliances, and other large miscellaneous items can be hauled to Breezewood Transfer. They are open Monday – Friday from 7am to 3:30pm and you can contact them at 814-735-3035.
WE WILL NOT PICKUP
• Paint, oil, toxic or flammable materials, liquids, propane tanks, and oil tanks.
• Tires, car or truck batteries, and car parts.
• Electronics, televisions, and computer-related items.
• Construction and demolition materials, including shingles and drywall. Please contact our office for roll-off container options.
• Any item that cannot be safely handled, loaded, or transported by our crews.
HOLIDAYS
We observe New Year’s Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving, and Christmas. If your scheduled collection day falls on one of these holidays, service will be delayed by one day, and the remainder of the week will also shift by one day. Collection days before the holiday remain unchanged. Please check our website or Facebook page, or contact our office for holiday updates.
SPECIAL NEEDS
If you have special needs or circumstances that may affect collection, please contact our office. We value our customers and welcome the opportunity to discuss service needs.
BILLING STATEMENTS
• Residential bills are generally sent quarterly by postcard. Commercial billing schedules may differ. Due dates are shown on billing statements.
• Late payments may result in applicable service charges. Accounts that remain unpaid may be placed on hold, and service may be suspended until the account is brought current.
• If an account is referred to a collection agency, an additional collection fee may apply.
• Checks should be payable to Weaver’s Sanitation Service, Inc. Please write your account number on the check and make sure the amount is written clearly.
• A returned-check fee may apply to returned payments.
• Payments may be made by debit or credit card over the phone or through our website. Route crews are not equipped to accept payments.
• No billing adjustments will be made without approval from our office.
You will need to call before your scheduled pick-up day with payment, or the trash will not be picked up until the following week.
INCREASES
Rates are subject to change without notice. The rate increases will go into effect on the following month’s billing statement.
SERVICE TERMINATION
Please notify our office by phone or in writing when moving or cancelling service. Until notification is received and service is discontinued, the customer remains responsible for applicable charges. Please contact the office to confirm any cart return or removal arrangements. If you have one of our cart’s and don’t have the service for one full year there will be a removal fee.
SCOPE OF OUR RESPONSIBILITY
Weaver’s Sanitation Service, Inc. is not responsible for items left near or outside the cart, or for damage to customer-owned trash cans and lids. Containers that are packed too tightly may not be emptied. Please do not overfill or force waste into the cart.
SAFETY CONSIDERATIONS
• Do not tie or secure cart lids in a way that could endanger collection employees.
• Wrap sharp objects securely before placing them in the trash.
• Do not place valuables or important items in trash bags. Items placed with waste may be collected and disposed of.
• Items left near the cart may be mistaken for trash; only waste properly placed inside the cart will be collected.
• Keep your property address displayed clearly to assist collection crews and emergency responders.
PAST DUE ACCOUNTS & CREDIT HOLDS POLICY
Residential past due accounts will go on hold the 1st weekend of the 3rd month of service. You will need to call before your scheduled pick-up day with payment, or the trash will not be picked up until the following week.
Office Hours: Monday–Friday, 8:00 a.m.–4:00 p.m. Please contact our office with questions about your service, account, or collection schedule. Weaver’s Sanitation Service, Inc. | Customer Service Policy